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Shipping & Returns

Currently we are only able to ship with in the contiguous United States. We are unable to ship to P.O. Boxes.

We do not accept returns on any used products.

We will accept returns of all unopened, unused products purchased directly from our website. Any product purchased from a retail store should be returned to the retailer.

Most unopened, unused merchandise purchased directly from our website can be returned for any reason within 30 days of receipt, with original proof of purchase. You will receive a full refund including purchase amount, including tax. We do not reimburse shipping & handling fees or will not accept returns or give refunds on products that are listed as specials or discounted.

Just follow these easy return instructions:

  • You must notify us before returning a product. Please contact Customer Care at 1.888.747-7269 (8:30 am-5:00pm EST).
  • Re-pack the item in the original manufacturer's packaging and shipping box. Secure all items well.
  • Please be sure to include all items that you are requesting reimbursement.
  • Include a copy of your packing slip and enclose it with your return.
  • Print out, complete and enclose our customer return form.
  • Please specify whether you would like a merchandise credit or reimbursement to your original payment method.

Please send to:
Attn: Customer Care
Hoyu America Co
6265 Phyllis Dr.
Cypress, CA 90630
Fax: 714-892-0707

  • If there is no return address on the slip, please contact Customer Care at 1.888.747-7269 (830 am-500pm EST) for return information.
  • We encourage you to protect yourself from loss or theft by insuring the return shipment.
  • Please save the receipt until you receive your refund or exchange.
  • Note: We do not reimburse return shipping fees.
  • We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

How do I return an item without a packing slip?

Please email customercare@samysalon.com or call Samy Companies Customer Care at 1.888.747-7269 (8:30 am-5:00pm EST) to obtain Name on Order, Order Number, Account Number, Total Order Price, and the Return Address for your item.

  • Please document this information and include with the item(s) in the original manufacturer's packaging and shipping box, if available and secure well.
  • Cross out original shipping label information and enter the new Samy Customer Care mailing address.
  • Please keep a copy of this form for your records.
  • Ship the package to the appropriate address (as documented above).
  • We encourage you to protect yourself from loss or theft by insuring the return shipment.
  • Please save the receipt until you receive your refund or exchange.
  • Note: We do not reimburse return shipping fees.
  • We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.

Online Order FAQ

Shipping

How are orders shipped?
Orders are shipped via UPS Ground. We can not ship to a P.O. Box address. Please provide a street address.

When are orders shipped?
All in-stock merchandise is normally shipped from our warehouse within two business days of placing your order (excluding holidays and weekends). If the order was placed over a weekend or holiday, shipment will normally be made within two business days of placing your order. If an item is unavailable you will be notified.

Orders

Can I cancel my order once I place it?
It is not possible to cancel your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle cancellations. If you wish to cancel your order on the same day you have placed it, you may contact our Customer Care by phone at 1-888-747-7269 Monday-Friday, 8:30am - 4:00pm Pacific Time, to see if the order may be cancelled prior to shipping. Once the order has been processed and shipped, we suggest that if you wish to cancel, you return the shipment after you have received it.

Can I change my order once I place it?
It is not possible to change your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle changes. We suggest that if you wish to increase quantities or add items that you enter another order.

What does "backordered" mean?
It means that the item you ordered is temporarily out of stock and that it will be shipped to you once the stock has been replenished. If an item is backordered you will be notified.It will usually take 2-3 weeks to receive your backordered item, depending on availability.